Jul 27, 2018
Gil and Kelley talk about ways to help grow a small business. Then we talk about the do's and don'ts when it comes to doing side work. We didn't forget that touchy subject of doing work for family!!!!!
Jul 20, 2018
Gil and Kelley talk how important having a good attitude in the workplace is to overall production and how it can make your job harder than it has to be. Also can having a bad attitude reflect in more Call Backs and how Call Backs affect a company overall.
Jul 13, 2018
Gil and Kelley talk about those not so good pain in the ass customers we all deal with. You know the one that no matter what you do your wrong. Will tell you some tips on how to deal with them. Also some good tips on how to properly present Replacement options to Customer by telling you proven tips that have and still...
Jul 5, 2018
Gil and Kelley talk about grooming the next generation HVAC Techs. That we need to pass our knowledge on and realize when to pass the torch. At some point, the Customer will be just as happy with the next guy as they were with you. To finish it off we read some funny listener stories that were